In the 'Save As dialog box', make sure that the file type is 'System Information File (*.NFO)' In the 'System Information dialog box', on the File menu, click 'Save' On the 'Start menu' (Windows), type 'MSINFO32' in the 'Search text box' Please send these folders to me (I am sending my email address through a private message) Copy all the 'Minidump' folders and paste them to your desktop screen Navigate to C:\Windows\Minidump and tap Please follow the steps listed below to capture and share the relevant details: If the diagnostics complete successfully, I will need a few more information on BSOD you are experiencing on system.
Have you installed the operating system using the OEM reinstallation media cds?įor the Bluescreen issue, I would suggest you to run the diagnostics on the system to check the hardware functionality. If the issue persists, Please share the source from where you installed Windows XP. Follow the onscreen instructions and restart the computer when prompted.Check the box 'Delete the driver software for this Device' and click on OK.In Device Manager right click the desired driver and select Uninstall.
Type 'devmgmt.msc' without quotes in Run Box and press Enter.
You may follow the steps below to completely uninstall the drivers from Device Manager before updating the chipset driver and see if it helps :